Terms of Service & Refund Policy
1. Intellectual Property
All content on Redzaroma.com, including product images, text, and logos, is the property of Redzaroma and protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.
2. Product Descriptions
We strive to provide accurate product descriptions, including ingredients and usage instructions. However, we do not guarantee that product descriptions or other content on the site are error-free. If you have any concerns, please contact our customer service team.
4. Account Registration
To make a purchase on Redzaroma.com, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information.
5. Limitation of Liability
Redzaroma.com is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
6. Governing Law and Jurisdiction
Returns for Defects Only
We want you to love our products, but we understand that individual preferences may vary. Therefore, our return policy is as follows:
1. Defective Products:
If you receive a product with a proven defect, please contact our customer service team at email@example.com within 14 days of receiving your order.
To process a return for a defective product, you may be required to provide photos or other evidence of the defect.
2. Refund or Replacement:
If your product is deemed defective, we will offer you a full refund or send you a replacement, as per your preference.
Refunds will be processed through the original payment method used for the purchase.
3. No Returns for Personal Preferences:
Returns based on personal preferences, such as not liking the chosen scent, are not accepted.
4. Unopened and Unused Products:
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
5. Return Authorization:
All returns must be authorized by our customer service team before being shipped back. Unauthorized returns will not be accepted.
6. Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to a defect. We recommend using a trackable shipping method to ensure the safe return of the product.
Thank you for choosing Redzaroma for your scented body and home products. We appreciate your understanding of our policies.